Refund policy
Refund & Return Policy
Last Updated: April 8, 2025
Overview
At Janaphala, we take great pride in providing high-quality mangoes and homemade pickles. This Refund and Return Policy explains our procedures regarding returns and refunds for products purchased through our website (https://janaphala.com).
No-Return, No-Refund Policy
Due to the perishable nature of our products (fresh mangoes and homemade pickles), we maintain a strict no-return and no-refund policy. This policy exists for the following reasons:
Food Safety & Quality: Our products are fresh food items intended for consumption. Once these items leave our facility, we cannot guarantee that they have been stored or handled properly to maintain food safety standards.
Perishable Nature: Mangoes and pickles are perishable food products with limited shelf life. Returns cannot be resold, which would result in product waste.
Hygiene Considerations: For health and hygiene reasons, we cannot accept returns of food products that may have been opened or exposed to different environments.
Product Quality Commitment
We stand behind the quality of our products. Every mango and homemade pickle is carefully selected, prepared, and packaged before shipping to ensure you receive only the best quality products.
Order Cancellation
- If you wish to cancel your order, please contact us immediately after placing your order.
- Order cancellations are only possible before the order has been dispatched for delivery.
- Once an order has been dispatched, cancellations cannot be processed.
Damaged or Incorrect Items
In the rare event that you receive damaged products or items that differ substantially from what was ordered:
- Please take photographs of the damaged/incorrect items as evidence.
- Contact us within 24 hours of receiving your order.
- Provide your order number and description of the issue.
- Our customer service team will review your case and may offer appropriate resolution at our discretion.
Contact Information
If you have any questions or concerns about your order, please contact us through:
- Email: janaphala.info@gmail.com
- Phone: +91 6305570253
Our customer service team is available to assist you with any questions or concerns regarding your purchase.
Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the website.
Legal Compliance
This policy complies with the Consumer Protection Act, 2019 and other applicable Indian laws relating to e-commerce and consumer rights.
This document serves as the official Refund and Return Policy for Janaphala and supersedes any prior communications regarding returns or refunds.